Disabled Services A to Z Guide

The Access-A-Ride bus stop at Barclays Center is located on Atlantic Avenue, between Ft. Greene Place and 6th Avenue. The stop is situated on the South Side of Atlantic Avenue, adjacent to the arena, and is nearest the Atlantic Entrance.

Barclays Center is equipped assistive listening devices (ALD). Headsets and receivers are available at no charge at Guest Services Centers, which are located outside Section 12 on the Main Concourse and Section 212 on the Upper Level.

Guests can also access play-by-play audio over an FM Transmission system by tuning their FM radio-enabled device to 97.5 FM.

For more information, please visit the Guest Services Center at Barclays Center located outside Section 12 on the Main Concourse. You may also call 917-618-6111 or email guestservices@barclayscenter.com.

Meeting the needs of our patrons with disabilities in Barclays Center is a never-ending commitment. In our quest to continually improve accessibility, we ask that you contact us with your comments, questions and/or suggestions:

Via Mail:

Barclays Center
Attn: Guest Services Department
620 Atlantic Avenue
Brooklyn, NY 11217

Via Phone:

(917) 618-6111

Via Email:

Email: guestservices@barclayscenter.com

Every permanent concession stand and bar, along with the Brooklyn Fanatics Team Store, is accessible to guests with disabilities. If assistance is required, please contact the nearest staff member.

Guest Services Centers are located outside Section 112 on the Main Concourse and Section 212 on the Upper Level.

Elevators for guests with disabilities are available in Barclays Center on the Main Concourse, Barclays Suite Level A, Suite Level B and Upper Concourse. Predesigned elevators leading to the Event Level are also available for guests with ADA needs. Guest Services escorts can be provided when guests with disabilities are in need of Event Level access.

Barclays Center personnel have been trained in proper emergency preparedness.

All entrances at Barclays Center are ADA accessible. Re-entry is not permitted. All guests wishing to enter Barclays Center are subject to the established venue/NBA screening guidelines.

Escalators are located on the north and south sides of Barclays Center, connecting the Main Concourse and the Upper Concourse, and at the VIP Entrance, connecting the Main Concourse and Barclays Suite Level A.

Barclays Center is equipped with hearing induction loops at the following locations:

• Box Office (located at the window closest to the Main Atrium doors)
• Guest Services Center (located outside Section 12 on the Main Concourse)

For more information, please visit the Guest Services Center at Barclays Center located outside Section 12 on the Main Concourse. You may also call 917-618-6111 or email guestservices@barclayscenter.com.

Patrons requiring sign language interpretation services for any events at Barclays Center should contact our Guest Services Department at least one week in advance of the event, by emailing guestservices@barclayscenter.com.

Storage is available at Guest Services located at Section 112 on the Main Concourse and Section 212 on the Upper Concourse.

All public restrooms are accessible to our patrons with disabilities.

• Barclays Center is certified as a sensory inclusive venue.
• Our Guest Services staff are required to participate in ongoing trainings about how to recognize sensory needs and ways to best communicate with guests who have those needs.
• Additionally, we have 50 of KultureCity’s sensory bags available for fans who need them, free-of-charge. These sensory bags contain a variety of items to help guests manage sensory overload, including comfortable noise-cancelling headphones, fidget toys, a visual feeling thermometer, lap-pads, and a KultureCity VIP lanyard to help staff easily identify these guests. These items are designed to reduce overstimulation and noise overloads and aim to create a more enjoyable fan experience for all. Sensory bags can be picked up at our Guest Services centers, located outside of Sections 112 and 212
• Barclays Center has a designated sensory room that serves as a dedicated space in the arena for those who may need a quieter and more secure environment. The Greyson Mathews Sensory Room is located near section 17 and will be open to individuals with sensory processing sensitives during all events at Barclays Center. Fans interested in using the space may check-in with our Guest Services centers, located outside of Sections 112 and 212.

Service animals are welcome at Barclays Center. In keeping with ADA regulations, disabled guests may use either a dog or miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest's disability. As such, animals that solely provide emotional support or companionship to a guest will not be permitted inside Barclays Center. Please contact our Guest Services Department if any accommodations are required, by emailing guestservices@barclayscenter.com.

Barclays Center is a VAPE & SMOKE-FREE environment.

Subject to availability, tickets for accessible seating may be purchased online for each event through our primary ticketing provider. To view our event schedule and to purchase tickets, please click here.

Accessible seating and ticket information may also be requested by emailing tickets@barclayscenter.com with the following: your full name, your phone number, the event name, the number of tickets you’re requesting and the section(s) you’re interested in. You may also call 917-618-6435. For the Box Office hours of operation, please click here.

If you or someone in your party already purchased tickets and requires an accommodation, please visit Guest Services upon arrival at Barclays Center outside Section 12 on the Main Concourse or Section 212 on the Upper Pavilion.

Barclays Center provides wheelchair and companion seating with appropriate sight lines on all levels. Barclays Center team members can guide guests with mobility challenges to their seating location and to other amenities.

Be advised that accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features this seating provides, and such individual’s companion(s). Barclays Center reserves the right to investigate potential misuse of accessible seating and to take appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the of an individual with a disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred or sold to a non-disabled individual, Barclays Center reserves the right to move the non-disabled guest to other seating.

All ADA seating relocations are subject to availability and for some events may be very limited. We encourage patrons who require the features of accessible seating to purchase said seating through our primary ticket providers. More information on our primary ticket providers can be found by clicking here.